FLASH SEATS® - FAQ

Q: What is Flash Seats? 

A: Flash Seats is an ID-based digital ticketing system that allows you to enter an event with any form of convenient digital ID, such as the mobile app, credit card or Driver’s License.  It also gives you the ability to transfer your tickets to anyone at any time and sell seats seamlessly online.

Q: Why are the Ontario Reign using Flash Seats?

A: We’ve listened to you. The feedback you provided in person and through online surveys expressed your desire to manage your tickets on your mobile device.  Flash Seats provides this benefit while also helping to eliminate fraudulent tickets and reduce paper waste.

Q: Can I sell my tickets on Flash Seats?

A: You can sell any seats in your Flash Seats account that are enabled for resale. Tickets that are enabled for resale have a Sell button that appears next to them on the Tickets tab. When listing seats for sale, sellers choose how long the listing will be available to buyers.

Q: Is Flash Seats Secure?

A: Flash Seats is extremely secure. Your tickets will only be associated with your mobile phone, credit card, or ID. So unless you transfer or resell your tickets, only you can access them.  By reducing paper tickets, we are also reducing the possibility of stolen, lost and fraudulent tickets. 

Q: What if I want to enter the building and my guest hasn’t arrived?

A: If you have two tickets on your Flash Seats account and want to enter before your guest arrives, simply transfer one of the tickets to them via Flash Seats prior to the game.  They can quickly accept the ticket on their mobile device and enter the building using the Flash Seats mobile app when they get to the game. 

Q: If I don’t have my mobile phone, can I still get into the game?

A: Yes, register your credit card or driver’s license to your Flash Seats account for entry.  If you don’t have your phone or it’s out of battery, you’re all set to enter with one of your registered cards.

Q: Is my Credit Card charged when I swipe it to enter the arena?

A: No, any credit card associated with Flash Seats entry into Toyota Arena would only be used to confirm your tickets for the game and grant entry. Your tickets must have been purchased in advance and could have even be purchased with another credit card or method of payment. 

Q: What happens if my credit card and ID don’t work at the gate?  

A: Just download the app to your phone, log into your Flash Seats account and show your Mobile ID to the gate attendant who will scan it for entry.  If you don’t have a smart phone, you will be escorted to the Toyota Arena Box Office window 8, where your account information will be verified.

If you have any additional questions, please visit reign.flashseats.com or contact your Ontario Reign Service Executive directly; call the main office at (909) 941-7825 or email [email protected].