We may collect personal and other information about you when you use any of the Sites, as described below. “Personal Information” is any information that can be used to identify you as an individual, either alone or in combination with other information. In the event we collect Personal Information from you, we will not use that Personal Information for any purpose incompatible with this Policy unless we provide you notice and an opportunity to opt-out (or opt-in, to the extent required by applicable law).
We typically collect personal and other information from you and use that information in the following ways:
When You Browse Uur Sites
Our Site uses cookies and other similar tracking technologies, including those installed by third parties (such as Google Analytics) that may be used to provide essential features and improve your experience when using our Site. See below for more information.
Additionally, our servers may identify users by their IP address (e.g. to determine the zip code from which you access a Site). An IP address is a number that is automatically assigned to your computer whenever you access the Internet. We may also log click-stream data for purposes of system administration, to improve our Site, and to report aggregate information to our advertisers and/or other internal uses related to the Site. Click-stream data is information collected by our computers when you request pages from the Site. Click-stream data may include information such as the page served, the time, the source and type of browser making the request, the most recent page view, and other non-Personal Information. This data helps us analyze how visitors arrive at our Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of events, content, and the like.
If You Contact Us through a Form on our Site
You may contact us using a form on our Site to purchase or inquire about tickets and ticket packages, or to ask us questions about our venue, events, special offers, or our Site itself. If you contact us using our online forms, we will collect the Personal Information requested on the applicable form, typically your name, email address and, if you choose, your phone number. All information you provide through the ‘contact us’ form is used only in the context of resolving your request or inquiry.
When Signing Up for Kids Club
We allow children aged 14 and under to join the Reign Kids Club. To join, parents or guardians may provide Personal Information of their child (or children). When a child or parent of a child under the age of 13 submits Personal Information, we will treat it in accordance with the Children’s Online Privacy Protection Act (“COPPA”).
As part of the Kids Club registration, we may collect you and your child’s name and email address. With your consent we may also collect your mailing address and phone number, as well as your child’s birthdate, gender, age, school, and information about their sports-related extracurricular activities. In accordance with COPPA, we do not knowingly collect information from children under 13 without verifiable parental consent. We may contact parents and guardians using the information provided in the sign up form to obtain this consent. We will attempt to contact you twice and thereafter all information provided will be deleted.
We do not share information collected as part of the Kids Club program with third parties or use this information except to provide services directly related to the Kids Club program. See our note to parents below for more information about our use of your child’s Personal Information and the choices you have with regard to that information.
When You Purchase a Ticket or Make a Purchase
If you wish to purchase a ticket or make any other purchase through our Site, we may request a credit card number, security code, your address, phone number, email address, and other information that may be required about you or others in your party. We share this information with, or you may provide this information directly to, a third-party payment processor in order to process your transaction. We do not store your credit card number or other payment information. Please note, if you make purchases on our Site through third parties, such as Ticketmaster and AXS.com, to whom this Policy does not apply.
Contests or Sweepstakes
We may operate contests and sweepstakes through the Site, which may require registration in order to enter. Your Personal Information may be used by us to contact you for winner notification, prize delivery confirmation or other promotional purposes. Your entry in the contest or sweepstakes may also result in your being added to our mailing lists as well as those of our promotional partners associated with the contest or sweepstakes. Acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your information on the Site, such as on a winner’s page, in the event you win a contest or sweepstakes. In some instances, a third-party advertiser or sponsor may operate or host a contest or sweepstakes on the Site, and collect your information. In those cases where we are not the sponsor, operator or host of the contest or sweepstakes, we may have no control over the information collected and accordingly urge you to review the official rules of the contest/sweepstakes as well as the advertiser’s or sponsor’s privacy policy applicable to the contest or sweepstakes before participating.
When You Use Third-Party Services.
Please be aware, when you purchase a ticket, you may do so through a third party company (e.g. Ticketmaster). We may not receive your payment information, as the payment is processed by the third party. However we may receive your email or other information provided during a purchase. These third parties are not bound by this policy and may have privacy policies of their own governing the use and disclosure of your Personal Information. Please read any policies of third parties before you provide Personal Information to them.